Returns & Exchanges
Due to the perishable nature of our exotic fruits, we cannot accept physical returns; however, we are committed to ensuring you receive high-quality produce and offer replacements or credits for items that arrive damaged.
Inspect Your Fruit
Carefully examine your order immediately upon arrival and take clear photos of any damaged or spoiled fruit within 24 hours of delivery.
Contact Support
Email our customer service team at support@miamifruit.org with your order number, a brief description of the issue, and your supporting photographs.
Quality Review
Our team will review your claim and the shipping conditions to determine eligibility for a refund or a replacement shipment.
Resolution
Once approved, we will issue a store credit or dispatch a replacement box of fresh fruit to you during our next harvest cycle.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing